My website is hosted with Ranges Technology and I'm sure I have an email address that goes with it - how do I access my email inbox?
In Short: Either access it through Webmail or Configure your Mail Client Software to access the inbox.
Your email inbox will (probably) be hosted separately from your website on our premium business email service.
You may also be hosted on Google's Gmail or Outlook.com/Office365 service, though you would probably already know this if you ordered through us :) You access these services through their respective apps or web portals.
If you're still not sure - you can check which MX record is active on your domain: https://dnschecker.org/#MX/yourbizdomain.com.au
- If you see 0:mail.yourbizdomain.com.au or 10:mail.ranges.technology you're probably on our premium email service.
- If you see 1:aspmx.l.google.com plus other records, you're probably on Google's G-Suite
- If you see 0:yourbizdomain.mail.protection.outlook.com, you're probably on Office365 or Outlook.com
There are two common ways to access your hosted email inbox - through a browser-based Webmail interface, or through an Email Client that is installed on your PC or device.
The first step is to check your email history from Ranges - if we set up your mailbox, we've probably already sent you more specific instructions on how to access it when the mailbox was created.
If not, read on -
Webmail:
To access your webmail interface, open a browser (Chrome, Safari, Opera, Firefox, Edge etc) and browse to the address:
https://webmail.yourbizdomain.com.au or https://webmail.ranges.technology for our premium email hosting.
This will bring you to the login screen of the webmail software.
You enter the email address of the inbox you wish to access and its password here, and click Login.
Please note that webmail is a direct reflection of the email currently stored on your email server - it may not show emails that you've archived or stored elsewhere using 3rd party email software such as Outlook, Thunderbird or other clients.
Mail Client:
The other - sometimes preferred - method of accessing your email inbox is to configure the email client software that you know and love to use a new account.
If you've previously been used to Microsoft Outlook, Mozilla Thunderbird (our fave) or Mac Mail, then you may have had to configure your software once before.
It's relatively easy to create a new account, though you may need some mailserver details to make it work.
A quick google search for "how to add a new email account to: Thunderbird, Mac Mail, iPhone, Android or Outlook should show you how to do this.
The details you'll need are:
- The email address of the account you wish to add: i.e., "firstname@yourbizdomain.com.au"
- The password for the account i.e., "Welcome Firstname 123"
- and the mailserver's access details (see below)
Though there are other protocols to connect to mailservers, we recommend using Secure IMAP which stands for Secure Internet Message Access Protocol and allows your mail client to deliver a richer inbox experience than using other methods - it's also generally more secure.
Secure IMAP Settings:
- Username: firstname@yourbizdomain.com.au
- Password: Use the email account’s password, perhaps like: "Welcome Firstname 123"
- Incoming Server: mail.yourbizdomain.com.au IMAP Port: 993
- Outgoing Server: mail.yourbizdomain.com.au SMTP Port: 465
- Use Authentication (Normal Password)
or failing that, you may also use our DNS shortcut to our mailservers:
- Username: firstname@yourbizdomain.com.au
- Password: Use the email account’s password, perhaps like: "Welcome Firstname 123"
- Incoming Server: mail.ranges.technology IMAP Port: 993
- Outgoing Server: mail.ranges.technology SMTP Port: 465
- Use Authentication (Normal Password)
Your specific software mail client may have slightly different methods of configuration, though IMAP works the same way for all of them and the details above are needed to connect to your server.
Final Thoughts:
If you have multiple email accounts - say, a personal and a main business address, you should 'rinse and repeat' these instructions for both accounts.
And if you have any issues with accessing your mailbox(es), don't hesitate to reach out through the support portal, start a chat or by phone to Ranges Technology.