My website is hosted with Ranges Technology and I'm sure I have an email address that goes with it - how do I access my email inbox?
In Short: Either access it through Webmail or Configure your Mail Client Software to access the inbox.
Your email inbox(es) will be either hosted on a cPanel shared web hosting server along with your business website - or if you're a premium hosting customer, your email may be hosted separately on our business-grade email server.
You may also be hosted on Google's Gmail or Outlook.com/Office365 service, though you would probably already know this if you ordered through us :) You access these services through their respective apps or web portals.
If you're still not sure - you can check which MX record is active on your domain: https://dnschecker.org/#MX/yourbizdomain.com.au
- If you see 0:mail.yourbizdomain.com.au you're probably on Cpanel
- If you see 10:mail.ranges.technology you're probably on Ranges Business Email
- If you see 1:aspmx.l.google.com plus other records, you're probably on Google's G-Suite
- If you see 0:yourbizdomain.mail.protection.outlook.com, you're probably on Office365 or Outlook.com
There are two common ways to access your hosted email inbox - through a browser-based Webmail interface, or through an Email Client that is installed on your PC or device.
The first step is to check your email history from Ranges - if we set up your mailbox, we've probably already sent you more specific instructions on how to access it when the mailbox was created.
If not, read on -
Webmail:
To access your webmail interface, open a browser (Chrome, Safari, Opera, Firefox, Edge etc) and browse to the address:
https://webmail.yourbizdomain.com.au for Cpanel email - just make sure you replace "yourbizdomain.com.au" with your own business' domain when you copy and paste the address ;)
or
https://webmail.ranges.technology for our business email hosting.
This will bring you to the login screen of the webmail software.
You enter the email address of the inbox you wish to access and it's password here, and click Login.
The screen may then jump to a software selection screen if you haven't yet set a default (cPanel only)
Once selected, you should then be redirected to your webmail inbox!
Please note that webmail is a direct reflection of the email currently stored on your email server.
Mail Client:
The other - sometimes preferred - method of accessing your cPanel inbox is to configure the email client software that you know and love to use a new account.
If you've previously been used to Microsoft Outlook, Mozilla Thunderbird (our fave) or Mac Mail, then you may have had to configure your software once before.
It's relatively easy to create a new account, though you may need some mailserver details to make it work.
A quick google search for "how to add a new email account to: Thunderbird, Mac Mail, iPhone, Android or Outlook should show you how to do this.
The details you'll need are:
- The email address of the account you wish to add: i.e., "firstname@yourbizdomain.com.au"
- The password for the account i.e., "Welcome Firstname 123"
- and the mailserver's access details (see below)
For our Ranges cPanel wholesale hosting plans, the DNS records generated on creation should allow your software to autodiscover the mail settings and add the account using just the email and password.
However, if it won't, or you'd like to control how your software connects to the mailserver, you can also configure it manually. For this, you'll need to know some more granular details about the mailserver on your cPanel hosting server.
Though there are other protocols to connect to mailservers, we recommend using Secure IMAP which stands for Internet Message Access Protocol and allows your mail client to deliver a richer inbox experience than using other methods - it's also generally more secure.
Secure IMAP Settings (cPanel Hosting)
- Username: firstname@yourbizdomain.com.au
- Password: Use the email account’s password, perhaps like: "Welcome Firstname 123"
- Incoming Server: mail.yourbizdomain.com.au IMAP Port: 993
- Outgoing Server: mail.yourbizdomain.com.au SMTP Port: 465
- Use Authentication (Normal Password)
Secure IMAP Settings (Ranges Business Email)
- Username: firstname@yourbizdomain.com.au
- Password: Use the email account’s password, perhaps like: "Welcome Firstname 123"
- Incoming Server: mail.ranges.technology IMAP Port: 993
- Outgoing Server: mail.ranges.technology SMTP Port: 465
- Use Authentication (Normal Password)
Your specific software mail client may have slightly different methods of configuration, though IMAP works the same way for all of them and the details above are needed to connect to your server.
Final Thoughts:
If you have multiple email accounts - say, a personal and a main business address, you should 'rinse and repeat' these instructions for both accounts.
And if you have any issues with accessing your mailbox(es), don't hesitate to reach out through the support portal, start a chat or by phone to Ranges Technology.